Sales order D02 creates the same journal and debtor transaction as D01 though no stock was delivered
- Beth Blok (Unlicensed)
- Mike Sheen
Problem
A journal and debtor transaction exists for D02 that is the duplicate of D01 though no stock has been delivered on D02. This only happens when the following happens:
Second snapshot is created and saved (Back Order mode = Manual)
Select snapshot 1 and click Process.
Journal and debtor transaction is created for D02 though nothing is delivered on D02.
Applies to versions: 07.00.175.00 and prior
Fixed in versions: 07.00.175.00 SR5
Solution
To correct the issue follow the steps listed below.
reverse the duplicate journal set
create a Debtor adjustment back against the Trade Debtor account to reverse the duplicate invoice from the sub ledger, setting the GST to No Code
activate the adjustment
Note: A sales order credit note is not needed as the stock ledger has not been updated twice
UPDATE: A plugin for 7.00.157 is attached that disables the Process icon for all snapshot other than the current unprocessed snapshot. Import and enable the plugin as required
