Sending Emails using Outlook errors with "Could not load file or assembly 'Microsoft.Office.Interop.Outlook...'"

Owned by Mike Sheen
Last updated: Jun 07, 2019
1 min read

Problem

When using Outlook to send emails from within Jiwa (when the plugin "Email - Configuration Outlook" is enabled) an error similar to the following is reported:

Error: Could not load file or assembly 'Microsoft.Office.Interop.Outlook...' or one of it's dependencies. Access is denied.



Sample error - may vary slightly depending on version of Office
Sample error - may vary slightly depending on version of Office

Solution

The error has been known to be caused by conflicts with installed Microsoft Office assemblies.  This often will occur when the machine has a pre-installed version of Microsoft Office, and then Microsoft Office is removed and another version installed.

A solution is to open the Control Panel\All Control Panel Items\Programs and Features and select the installed Office product and choose "Change" from the toolbar - when prompted select the "Online Repair".