How to change the serialised item on subsequent snapshots

Problem

  • New sales order with serialised stock on back order (Manual back order mode).  Process the order

  • Create a new snapshot and deliver the serialised stock and save

  • Close the sales order form and reload it and you can't change the serial numbers for the items selected

Solution

  • You need to select Reduce Deliveries from the Utilities tab and save.  That recreates the back orders and puts the stock back.

  • Process the order

  • Create a new snapshot and deliver the correct serial numbers for each item and save