Why don't invoices print when running Process Back Orders

Problem

Sales order invoices are set to print, the option is selected, the system says they have printed but nothing actually prints to the printer when running Process Back Orders.

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Solution

The physical printer needs to be selected in each Print Group for the users running Process Back Orders and the printer description attached to each sales order report to be printed.  

• System Settings > Print Group Maintenance

• Select the relevant Print Group from the search window

• Select the relevant physical printer from the drop down list against each printer line in the Logical Printers tab

Open

• Save changes

• Select Sales Order Reports tab and select the relevant printer for each report type

• Save changes

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