Problem
The message "No Valid Licence Available" occurs when logging into Jiwa, or loading a form.
Solution
There are several possible causes.
The Licence is expired (The 14 days update period has passed without a new licence code being imported into the database and there is already another user logged in)
Solution:
Contact your Jiwa Solution Provider and get them to organize a new licence code.
(Make sure you Jiwa Maintenance invoice is fully paid)
All Jiwa Cals are already used
Solution:
Your Remote connection crashed Jiwa didn't release your licence and you are sure that not more users are logged int than Cals are purchased
Solution:
Wait until another user has logged out from Jiwa and try to login again
- Contact your System Administrator and get them to clear out the crashed Remote Desktop Connections, if using Remote Desktop
- Load Jiwa and click 'Yes' on the No Valid Licence Available message
- If error messages are returned for plugins confirm each message with clicking the 'Ok' button
- An empty form is loaded
- Close Jiwa properly and log back into Jiwa
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