How to load a backup onto our FTP site

When requested by Jiwa Support for a backup of a database these are the steps to follow

Create the backup

Create a BACPAC file for cloud / Azure hosted databases or very large databases (see instructions here BACPAC Backup(.bacpac))

Otherwise, create a manual .bak backup (see instructions here Backup(.bak))

Steps to upload the database onto our FTP site:

Install a FTP Client onto your computer if you haven't done yet.
NOTE: We recommend FileZilla which is free available from the web on:
https://filezilla-project.org/download.php
Load up the FTP client and enter the following credentials into the login section:
Server: ftp://ftp.jiwa.com.au
Username: uploads
Password: uploads

Write-Only permission

The credentials used to upload files have write-only permission. Your data is secure and cannot be viewed, downloaded or deleted by anyone other than Jiwa staff.
Browse to the backup file you have created and then upload it
Wait until the backup is fully uploaded
Update your Jiwa Helpdesk case to inform us that the uploaded file is available for us to download. We'll then remove it from the FTP site