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When requested by Jiwa Support for a backup of a database these are the steps to follow
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- Install a FTP Client onto your computer if you haven't done yet.
NOTE: We recommend FileZilla which is free available from the web on:
https://filezilla-project.org/download.php - Load up the FTP client and enter the following credentials into the login section:
Server: ftp://ftp.jiwa.com.au
Username: uploads
Password: uploadsInfo title Write-Only permission The credentials used to upload files have write-only permission. Your data is secure and cannot be viewed, downloaded or deleted by anyone other than Jiwa staff.
- Browse to the backup file you have created and then upload it
- Wait until the backup is fully uploaded
- Update your Jiwa Helpdesk case to inform us that the uploaded file is available for us to download. We'll then remove it from the FTP site
Troubleshooting
If you are having trouble connecting to our FTP site
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via Filezilla, try these connection options:
Using Site Manager (top left icon on menu bar):
- on the Transfer Settings tab, set Transfer mode to Active
- on the General tab, set the Encryption to Only use plain FTP
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