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You will then be presented with the Help Center (sic) start page
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From here select the appropriate option.
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Entering a service request
Login into Help Center - Jira Service Management (atlassian.net) and select Product Support.
In the Summary section, enter the title of your service request
In the Description section, enter a description of your request.
In End User Company Name, enter the name of the company using Jiwa that you’re raising this request on behalf of
Consider including:
steps to reproduce an error
screenshots of the error (you can drag and drop or paste clip board from screen capture tools like MS Windows snipping tool)
In components Components, list the affected areas of Jiwa
In the Affects Versions input field, enter the Jiwa Version number including Service Release - in later versions of Jiwa you can find this in the bottom right of the login screen
other information that will clarify your request
Press Send
Once created, your service request may be accessed at any time by clicking on Requests button in the Help Centre after you log in.
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Organisation requests
Where you have team members who need to have access to service requests lodged by other users, log a service request with us to tell us the helpdesk users in your organisation. We will assign you all to the same organisation. Once the organisation is created, you will be able to see requests and updates on other cases.
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"Created by me" requests are requests that I have raised. All requests “Created by anyone” includes requests other users in my organisation have raised.
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