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service
service
Entering a service request

  • Login into helpdesk.jiwa.com.au Help Center - Jira Service Management (atlassian.net) and select Product Support.

  • In the Summary section, enter the title of your service request 

  • In the Description section, enter a description of your request. 

  • Consider including:

    • steps to reproduce an error

    • screenshots of the error (you can drag and drop or paste clip board from screen capture tools like MS Windows snipping tool)

    • In components list the affected areas of Jiwa

    • In the Affects Versions input field, enter the Jiwa Version number

    • other information that will clarify your request

  • Press Send

  • Once created, your service request may be accessed at any time by clicking on Requests button in the Help Centre after you log in.

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