Problem
This problem will only affect one user. Other users will be able to search with no issue. When the user clicks Search, Jiwa will appear to freeze. Clicking anywhere will cause an audible error. The user can't do anything except close Jiwa with the Task Manager.
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This issue is most likely to occur when users have more than one monitor and their setup has changed, or they swap between workstations, say between the office and home.
Solution
Move the search form back into view:
| Panel |
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- Log in as the affected user
- Open the search form (or whatever form is causing the issue)
- Type and hold Alt and the spacebar
- Type M (m is for move)
- Use your arrow keys until the form moves into view.
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Related articles
| Filter by label (Content by label) |
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| showLabels | false |
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| max | 5 |
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| spaces | J7UG |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| cql | label in ("re-start","search","freeze") and type = "page" and space = "J7UG" |
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| labels | Freeze re-start Search |
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