When requested by support@jiwa.com.au for Jiwa Support for a backup of a database these are the steps to follow
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- Install a FTP Client onto your computer if you haven't done yet.
NOTE: We recommend FileZilla which is free available from the web on:
https://filezilla-project.org/download.php - Load up the FTP client and enter the following credentials into the login section:
Server: ftp://ftp.jiwa.com.au
Username: uploads
Password: uploadsInfo title Write-Only permission The credentials used to upload files have write-only permission. Your data is secure and cannot be viewed, downloaded or deleted by anyone other than Jiwa staff.
- Browse to the backup file you have created and then upload it
- Wait until the backup is fully uploaded
- Send an email to service@jiwa.com.au and Update your Jiwa Helpdesk case to inform us that the uploaded file is available for us to download. We'll then remove it from the FTP site
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